I hear Rose (my colleague, and author of the book The Chocolate Conversation) say all the time, “Everything happens in the conversation.” Another variant, which she attributes to philosopher Peter Koestenbaum, is “Leadership happens in the conversation.” What she’s talking about is how we lead, how we drive change in business is driven through multiple interactions, big and small. Everything from how we chat to a colleague in a corridor to how we present at a big business meeting. It’s what her book, The Chocolate Conversation : Lead Bittersweet Change, Transform Your Business is all about. She was recently interviewed by Amy Alexander of Investors Business Daily. Some of the insights discussed are captured in this great slideshare.